Senior Solution Analyst - Customer (Contract) 高級方案分析員 - 客戶 (合約) (本項職位空缺只備英文版本) - 1441 - CLP

一般資料

職位名稱

Senior Solution Analyst - Customer (Contract) 高級方案分析員 - 客戶 (合約) (本項職位空缺只備英文版本)

國家/地區

香港特别行政區

地區

深水埗

公司

中華電力有限公司

業務部

CLP Enlight Project Team

國家

香港

部門

Enlight Digital

處

N/A

職級

中層

聘用形式

全職

日期

10-08-2023

工作描述和要求

Founded in 1901 as China Light and Power Company Limited in Hong Kong, CLP Group has grown from a Hong Kong-based power utility into a leading investor and operator in the Asia Pacific Region’s electricity market. Its portfolio comprises over 60 generation assets of gas, coal, nuclear and renewable energy, distribution and transmission assets and retail operations. The CLP Group is owned by CLP Holdings, a company listed on the Stock Exchange of Hong Kong.

Engineering a Lower Carbon Future:

CLP is uniquely placed to leverage its engineering excellence and successful track record of over 120 years to deliver sustainable and cutting-edge energy solutions to customers in Hong Kong and the Greater Bay Area, in our transition to a net-zero future.

Invest in our People:

To get there we are accelerating investment in new energy supplies, in smarter grids, in new digital and engineering technologies and in putting our customers first. We are also investing in our people to learn and grow, creating new roles and exciting career opportunities. As one CLP, we work as a team to deliver our climate vision for our communities, our customers and for the future.

Why join Digital:

As a key player in the energy industry; we are committed to transforming our business, actively challenging ourselves to change and find solutions that drive a low carbon future
We are committed to delivering meaningful digital solutions for our customers, people, and business, and believe this is key to disrupt and drive success both at CLP and within the energy market
We continue to drive a wiser and greener future through digital enablement and data-driven operations which have lasting impact on the people and communities we serve
We are dedicated to bringing in talent to strengthen our digital capabilities to create new business solutions that make a difference for current and future generations.

Key responsibilities:

Support the Solution Lead to collaborate with Functional Team, SI and Technical Team to deliver the expected business outcomes
Formulate user stories to move the solution delivery forward
Incorporate functional/business/stakeholder requirements and formulate user stories
Define and document scope of business requirements of the new solution and translate them into functional/technical requirements and documentations
Ensure that requirements map to the real business needs and are approved by all relevant stakeholders
Collaborate with Functional and SI to shape out end-to-end business process and business requirements for out-of-the-box solution design
Identify interdependencies between end-to-end business process and user stories are connected and set up effectively
Work with Functional and SI to manage risk and take pivotal role on solution design, development, testing, training, UAT, data migration and cutover activities

Requirements:

4-6 years of experience professional experience in IT/system/business analyst or similar position
Good business knowledge and understanding in Lead Management, Customer Cloud Service, Cross Channel Coordination, Customer Care, Billing, and Advanced Metering
Experience and good knowledge in large scale ERP/Digital/IT delivery in cloud environment
Cross-functional workstream collaboration and solution delivery experience

Technical / Functional Competencies:

Able to develop and maintain effective working relationships with key internal and external stakeholders
Ability to effectively communicate business needs to the technology teams
Strong problem-solving skill, intelligent, proactive, eager to learn and collaborate
Attention to detail and excellent analytic skills

Please apply by clicking the button “Apply” for application giving a detailed C.V., including academic qualification, career history, major achievements, and personal attributes.

Please input Salary information on “Sensitive Information” on the Application System.

Applicants not invited for interview within 6 weeks from the closing date may assume their applications unsuccessful.

Information provided will be for recruitment purpose within the CLP Group and only short-listed candidates will be contacted. We comply with all applicable laws and regulations of HKSAR in handling applications. For details of the Personal Information Collection Statement, please visit our website: https://clp.to/engPICS

For further information on our company, please visit our website:
https://www.clpgroup.com/