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Applications are now invited to fill the following vacancy in the Customer Experience Department of our Customer Success & Experience Business Group (CSE) - Integrated Hotline Services Section. This is a multichannel contact centre that handles customers’ enquiries through various channels such as phone calls, emails, live chat, social media, and more. Reporting to the Customer Relations Manager under Emergency Hotline team, the candidate is required to carry out major duties as follows:

Major duties:

• Provide responsive, efficient, caring and cost effective 7 x 24 hotline services to customers
• Proactively provide cross-sells or up-sells services or products to customers
• Follow up closely with customers to ensure timely services delivery of services and response
• Participate in reviewing operating procedures and provide input on maximizing efficiency through work simplification, streamlining and automation of workflow
• Handle administrative and other duties whenever required
• Shift duty is a must

Requirements:

• Secondary school graduates with 5 subjects passed in HKCEE/ HKDSE including English (Syllabus B) and Chinese with a minimum of 2 years working experience in customer service OR Diploma / High Diploma / Associated degree / Degree holder in business or related discipline(s)
• Proficiency in spoken Cantonese, English and Putonghua
• Willing to rotate to different business units to broaden job competencies
• Good interpersonal and presentation skills, and able to work independently
• Ability or experience in mastering the on-screen control panel while communicating with customers
• Required to work overtime outside the normal working hours if requested by the Company

Please apply by clicking the button “Apply” for application giving a detailed C.V., including career history, current and expected salary, major achievements and personal attributes.

Applicants not invited for interview within 6 weeks from the closing date may assume their applications unsuccessful.

Information provided will be for recruitment purpose within the CLP Group and only short-listed candidates will be contacted. We comply with all applicable laws and regulations of HKSAR in handling applications. For details of the Personal Information Collection Statement, please visit our website: https://clp.to/engPICS

For further information on our company, please visit our website: https://www.clpgroup.com/