Customer Relations Officer - Customer Service Centres (Permanent/2-Year Contract) 客户關係主任 - 顧客服務中心 (長期 / 兩年合約) (本項職位空缺只備英文版本) - 1637 - CLP

一般資料

職位名稱

Customer Relations Officer - Customer Service Centres (Permanent/2-Year Contract) 客户關係主任 - 顧客服務中心 (長期 / 兩年合約) (本項職位空缺只備英文版本)

國家/地區

香港特别行政區

地區

沙田

公司

中華電力有限公司

業務部

Customer Success & Experience

國家

香港

部門

Customer Experience

處

Customer Services & Support

職級

入門

聘用形式

合約

日期

31-07-2023

工作描述和要求

Applications are now invited to fill the following vacancy in the Customer Experience Department of our Customer Success & Experience Business Group (CSE) – Customer Service Centres Section. Reporting to the Assistant Manager - Customer Service Centres, the candidate is required to carry out major duties as follows:

Provide responsive, efficient, caring, and cost-effective customer services in relation to electricity supply applications, enquiries
Follow up closely with customers to ensure timely response and delivery of services
Proactively provide cross-sells and up-sells digital services / products to customers
Deliver electric appliances product advisory services in stores
Proactively promote Energy Efficiency & Conservation (EE&C) to customers in Customer Service Centres or designated locations
Perform general centre operations, inventory management and other administrative duties whenever required.

Requirement:

Secondary school graduates with 5 subjects passed in HKCEE/ HKDSE including English (Syllabus B) and Chinese with a minimum 2 years working experience in customer service OR Diploma / High Diploma / Associated degree / Degree holder in business or related discipline(s)
Team player and high adaptability to changes
Good interpersonal and presentation skills, passionate and able to work independently
Proficiency in spoken Cantonese, English, and Putonghua
Willing to rotation to different teams to broaden job competencies
Willing to work under roster

Please apply by clicking the button “Apply” for application giving a detailed C.V., including career history, current and expected salary, major achievements and personal attributes.

Information provided will be for recruitment purpose within the CLP Group and only short-listed candidates will be contacted. We comply with all applicable laws and regulations of HKSAR in handling applications. For details of the Personal Information Collection Statement, please visit our website: https://clp.to/engPICS

For further information on our company, please visit our website: https://www.clpgroup.com/