CLP 主頁

CLP was founded in Hong Kong in 1901, at a time when electricity was still a novelty worldwide. Today we power millions of homes and businesses across the Asia Pacific regions. In Hong Kong, we operate a vertically integrated electricity supply business providing a highly reliable supply of electricity to 80% of the city’s population. Outside Hong Kong, we invest in the energy sector in Mainland China, India, Southeast Asia, Taiwan and Australia. Our business includes power generation, transmission and distribution, and electricity and gas retail activities. Our goal is to meet Asia-Pacific's energy challenge in a sustainable manner from one generation to the next.

CLP is an Equal Opportunity Employer and is committed to providing a working environment free from discrimination or harassment.  All applicants will be considered for employment on an equal basis regardless of gender, physical or mental state, race, nationality, religion, age, family status or sexual orientation.

CLP is also a certified Fair Wage Employer in recognition of the Company’s exemplary wage policies and practices.

Applications are now invited to fill the following vacancy in the Customer Experience Department of the Customer Success & Experience (CSE) Business Group. Reporting to Customer Care Manager, the candidate is required to carry out major duties as follows:

Major Duties:

• Provide responsive, efficient, caring, and cost-effective services to customers through voice/non-voice channels including Email and Social Media platform (Live chat, Facebook, and Instagram, etc.)
• Liaise, cooperate with relevant internal parties, and follow up closely with customers to ensure delivery of quality services and response
• Participate in reviewing operating procedures and provide input on maximizing efficiency through work simplification, streamlining and automation of workflow
• Handle special administrative and other duties whenever required

Requirements:

• A recognized degree / associated degree / high diploma in business or related discipline(s) with at least 2 years’ Customer Services experience; or A minimum of 5 years working experience in customer service for secondary school graduate with 5 subjects passed in HKCEE including English (Syllabus B) and Chinese, or in HKDSE including English and Chinese. Less experience will be considered with lower grade
• Experience in call centre operation, using Live Chat, Email enquiry system a definite advantage
• Good writing skill and proficient in English/Chinese typing
• Proficiency in spoken Cantonese, English and Putonghua
• Good stress management, strong passion to uplift service standard
• Able to work independently with good interpersonal and presentation skills
• Team player and high adaptability to changes
• Ability or experience in mastering the on-screen control panel while communicating with customers to rotate to different business units to broaden job competencies
  
  Please apply by clicking the button “Apply” for application giving a detailed C.V., including academic qualification, career history, current and expected salary, major achievements, and personal attributes on or before 11 Aug 2023