Senior Meter to Cash Specialist (Process Improvement) (2-Year Contract) 高級電錶到賬主任 (流程改善)(兩年合約) (本項職位空缺只備英文版本)

一般資料

職位名稱

國家/地區

香港特别行政區

公司

中華電力有限公司

業務部

Customer Success & Experience

部門

Customer Operations

處

Meter to Cash

職級

中層

聘用形式

全職, 合約

日期

20-01-2023

工作描述和要求

Applications are now invited to fill the following vacancy in the Customer Operations Department of our Customer Success and Experience Business Group (CSE). Reporting to the Senior Manager – Meter to Cash, the appointee will be part of a collaborative team in designing the future end state, driving business process improvement initiatives, establishing cross-functional performance metrics, and supporting the development of new customer service offering. The appointee will have the opportunity to gain a broad exposure of CLP business and technical functions and make an immediate impact.

Key responsibilities:

Identify, prioritize, and drive operational reviews and process improvement initiatives across business functions;
Lead stakeholder consultations to identify pain points of the meter to cash processes, co-create the future end state, design the implementation roadmap and business case;
Co-ordinate and track progress of different initiatives to ensure their timely delivery with the agreed budget and quality standards;
Conduct market research into the latest global practices and assess their applicability to CLP;
Collaborate with business users to develop and maintain operational dashboards to monitor performance and KPIs;
Perform other duties as instructed by the supervisors.

Requirements:

A recognized university degree, preferably in Engineering, Business, Science or related disciplines;
At least 5 years of work experience in business process improvement, operational improvement, transformation or business consulting;
Experience in utilities or other asset-dominated industry would be an added advantage;
Knowledge in ERP systems (e.g. SAP, ORACLE) would be highly regarded;
Excellent analytical and problem-solving skills, with a can-do attitude;
Excellent stakeholder management, negotiation, interpersonal and presentation skills;
Passionate, creative and organized team player with a strong customer-centric mindset and data driven;
Ability to work in a fast-paced environment and work with a high level of integrity;
Good command of both written and spoken Chinese (including Cantonese and Mandarin) and English;
Knowledge of design thinking, dashboard design, Robotic Process Automation (RPA) tools or ERP implementation is desirable but not a must.

Please apply by clicking the button “Apply” for application giving a detailed C.V., including academic qualification, career history, current and expected salary, major achievements, and personal attributes on or before 31 January 2023.

Applicants not invited for interview within 6 weeks from the closing date may assume their applications unsuccessful.

Information provided will be for recruitment purpose within the CLP Group and only short-listed candidates will be contacted. We comply with all applicable laws and regulations of HKSAR in handling applications.

For details of the Personal Information Collection Statement, please visit our website: https://clp.to/engPICS

For further information on our company, please visit our website:

https://www.clpgroup.com/

一般資料

工作描述和要求

中電中國的工作機會

EnergyAustralia的工作機會

Apraava Energy的工作機會