Senior Manager - Meter to Cash (Process Improvement) (Permanent / 2-Year Contract) 高級經理-電錶到賬 (流程改善)(長期/兩年合約) (本項職位空缺只備英文版本) - 708 - CLP

一般資料

職位名稱

Senior Manager - Meter to Cash (Process Improvement) (Permanent / 2-Year Contract) 高級經理-電錶到賬 (流程改善)(長期/兩年合約) (本項職位空缺只備英文版本)

國家/地區

香港特别行政區

地區

深水埗

公司

中華電力有限公司

業務部

Customer Success & Experience

部門

Customer Operations

處

Meter to Cash

職級

高層

聘用形式

全職, 永久性, 合約

日期

06-01-2023

工作描述和要求

Applications are invited for the above post in the Customer Operations Department under Customer Success & Experience Business Group. Reporting to Associate Director - Customer Operations, the candidate is required to carry out major duties as follows:

Major Duties:

Develop the to-be Meter-to-Cash (i.e. M2C – from Metering, Billing, Payments, Credit & Collections to Key Account Management) operating model that can provide greater synergy, efficiency and agility
Develop the transformation roadmap for M2C customer/user journeys through a combination of capabilities and approaches e.g.

Streamline existing process and adopt best practices to path the way for ERP
Work collaboratively across BGs to address complicated issues while maintaining customer satisfaction e.g. master-sub accounts, inaccessible FiT

Build up cross-functional foundations to achieve the benefits of the transformation e.g.

Break silos and track efficiency across BGs
Build up data analytics capabilities to facilitate business decision
Build up end-to-end domain knowledge across BGs

Analyse as-is processes and design to-be processes /mapping for CX transformation/ERP implementation
Identify and evaluate current issues and make recommendations
Prioritise and drive change initiatives from inception through to completion, working with various process owners and teams

Requirements:

University degree or equivalent in data, business management, operations management or related discipline
At least 10 years' experience in process reengineering and change management, ideally within a utility company and with consultancy background
Operational and process reengineering expertise; strong domain knowledge or quickly and thoroughly pick up the Company workflow and systems; understanding of customer needs, business trends and data analytics to ensure excellent customer service in a cost-effective manner; proficient in develop plans, priorities and processes
Savvy with technology, data analytics and risk management
Expertise in utilizing new market prevalence ERP solution for process reengineering in M2C
Proficiency in spoken Cantonese/written Chinese and English
Candidate with less years of experience will be considered for a comparable grade

Please apply by clicking the button “Apply” for application giving a detailed C.V., including academic qualification, career history, current and expected salary, major achievements, and personal attributes on or before 13 January 2023.

Applicants not invited for interview within 6 weeks from the closing date may assume their applications unsuccessful.

Information provided will be for recruitment purpose within the CLP Group and only short-listed candidates will be contacted. We comply with all applicable laws and regulations of HKSAR in handling applications.

For details of the Personal Information Collection Statement, please visit our website: https://clp.to/engPICS

For further information on our company, please visit our website:

https://www.clpgroup.com/