CLP 主頁

CLP was founded in Hong Kong in 1901, at a time when electricity was still a novelty worldwide. Today we power millions of homes and businesses across the Asia Pacific regions. In Hong Kong, we operate a vertically integrated electricity supply business providing a highly reliable supply of electricity to 80% of the city’s population. Outside Hong Kong, we invest in the energy sector in Mainland China, India, Southeast Asia, Taiwan, and Australia. Our business includes power generation, transmission and distribution, and electricity and gas retail activities. Our goal is to meet Asia-Pacific's energy challenge in a sustainable manner from one generation to the next.

CLP is an Equal Opportunity Employer and is committed to providing a working environment free from discrimination or harassment. All applicants will be considered for employment on an equal basis regardless of gender, physical or mental state, race, nationality, religion, age, family status or sexual orientation.

CLP is also a certified Fair Wage Employer in recognition of the Company’s exemplary wage policies and practices.

Applications are invited for the above post in the Customer Operations Department under Customer Success & Experience Business Group.  Reporting to Senior Manager – Billing & Collections, the candidate is required to carry out major duties as follows:

Major Duties:

• Support Senior Manager – Billing & Collections on billing operations and direct the team to ensure timely, accurate and efficient billing and bill delivery
• Identify operational issues / incidents, evaluate the business impact, develop and implement solution, report response and follow up
• Analyse as-is processes and design to-be processes /mapping, streamline or revamp the existing Meter-to-Cash (i.e. M2C – from Metering, Billing, Payments, Credit & Collections to Key Account Management) processes and adopt best practices to path the way for ERP
• Partner with other teams to deliver operation enhancement and drive customer satisfaction
• Build up cross-functional foundations to achieve the benefits of the transformation e.g.
• Break silos and track efficiency across BGs
• Build up data analytics capabilities to facilitate business decision
• Build up end-to-end domain knowledge across BGs
• Prioritise and drive change initiatives from inception through to completion, working with various process owners and teams

Requirements:

• University degree or equivalent in data, business management, operations management or related discipline

·       At least 6-8 years' experience in process reengineering and change management, ideally within a utility company and with consultancy background

• Operational and process reengineering expertise; strong domain knowledge or quickly and thoroughly pick up the Company workflow and systems; understanding of customer needs, business trends and data analytics to ensure excellent customer service in a cost-effective manner; proficient in develop plans, priorities and processes 
• Savvy with technology, data analytics and risk management
• Expertise in utilizing new market prevalence ERP solution for process reengineering
• Proficiency in spoken Cantonese/written Chinese and English
• Candidate with less years of experience will be considered for a comparable grade

Candidate with less years of experience will be considered for a comparable grade.

Please apply by clicking the button “Apply” for application giving a detailed C.V., including academic qualification, career history, current and expected salary, major achievements, and personal attributes on or before 2 May 2023.

Applicants not invited for interview within 6 weeks from the closing date may assume their applications unsuccessful.

Information provided will be for recruitment purpose within the CLP Group and only short-listed candidates will be contacted. We comply with all applicable laws and regulations of HKSAR in handling applications.

For details of the Personal Information Collection Statement, please visit our website: https://clp.to/engPICS

For further information on our company, please visit our website:

https://www.clpgroup.com/