Data Governance & Risk Management Analyst (Permanent/ 2-Year Contract) 數據監管及風險管理分析員 (長期 / 兩年合約) (本項職位空缺只備英文版本)

General Information

Job Name

Country / Region

Hong Kong SAR

Location

Sham Shui Po District

Employing Entity

CLP Power Hong Kong Limited

Business Group

Customer Success & Experience

Department

Customer Operations

Branch

Data Governance & Risk Management

Career Level

Entry Level

Employee Category

Full-time, Permanent, Contract

Date

05-09-2023

Description & Requirements

Applications are now invited to fill the following vacancy in the Customer Operations Department of our Customer Success and Experience Business Group (CSE). Reporting to Assistant Manager - Data Governance & Risk Management, the candidate is required to carry out major duties as follows:

Major Duties:

Carry out day-to-day data governance and information lifecycle management operations to ensure customer data integrity and enhance data quality, e.g. bounced back bill handling, data cleansing, analysis and reporting;
Develop and maintain accurate relationship among supply points, connection objects and residential/commercial buildings in CLP electricity supply area;
Process data requests from both internal and external parties;
Assist to review and analyse the personal data in databases/ repositories to ensure customer data protection;
Support to plan, organise and implement initiatives to increase awareness and promote culture of customer data protection and risk management within the business group;
Provide administrative support (e.g. compilation of reports, maintenance of assets record, etc.);
Perform any other tasks and assignments as required

Requirements:

A recognized university degree or equivalent qualification in Business, Information Management, Social Sciences or related disciplines, with a minimum of 2 years relevant working experience in customer service or information management OR A minimum of 4 years working experience in customer service or information management for post-secondary school graduate;
Proficient in MS office 365 Apps, including Excel, Word and PowerPoint, knowledge in Power Automate and Power Query would be an added advantage;
ERP experience (e.g. SAP, Orable) in processing customer data records is highly preferred;
A good team player, self-motivated, attentive to details and able to work under pressure;
Candidates with less experience may be considered for a junior role

Please apply by clicking the button “Apply” for application giving a detailed C.V., including academic qualification, career history, current and expected salary, major achievements, and personal attributes.

Applicants not invited for interview within 6 weeks from the closing date may assume their applications unsuccessful.

Information provided will be for recruitment purpose within the CLP Group and only short-listed candidates will be contacted. We comply with all applicable laws and regulations of HKSAR in handling applications. For details of the Personal Information Collection Statement, please visit our website: https://clp.to/engPICS

For further information on our company, please visit our website:

https://www.clpgroup.com/

General Information

Description & Requirements

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