Applications are invited for the above post in the Customer Operations Department under Customer Success & Experience Business Group.  Reporting to Credit & Revenue Collection Manager, the candidate is required to carry out major duties as follows:

Major Duties:

·      Analyze the characteristics, behaviors, and preferences of different customers segments for prioritization of collection activities and development of a credit scoring system.

·      Analyze and recommend credit control and debt collection operations and the implementation of monitoring and reviewing processes as well as system and procedure enhancements.

·      Identify system requirements for new initiatives and plan, schedule, organize and conduct system user acceptance tests to achieve and deliver accurate, timely and effective results.

·      Authorize purchases, receipts, waiver / adjustment of electricity and miscellaneous charges, transfer and refund of charges, extension of credit period etc., in line of with the authorities granted. Ensure responsive, prompt, efficient and effective support to enquiries raised by different customer service channels.

·      Handle correspondence to ensure prompt response to customer requests, enquiries, and complaints.

·      Perform operation activities contributing to Credit & Revenue Collection performance such as deposit, payment, refunds, aging, debt collections, negotiation with customer and bad debt monitoring.

·      Reconcile and update general ledger posting, clearing on various payment collections, deposit and refund, write-in/off and bank charges.

·      Provide recommendation through analytic review on improving account receivables status so as to reduce credit risk exposure.

·      Liaise and co-operate with relevant parties within the Company and external customers to achieve continuous improvement in service excellence.

Requirements:

·      A recognized university degree in Business Administration, Statistics, Accounting or equivalent, plus 5 years’ relevant working experience.

·      Ability to deal with internal and external customers’ enquiries / complaints in a sensible and professional manner.

·      Hands on experience in ERP system e.g. SAP and knowledge of other applications such as Data Lake, Power BI, Tableau will be an advantage

·      Highly numerate with great attention to details.

·      Excellent command in written and spoken English and Chinese. Proficient in Putonghua is preferred.

·      Good computer knowledge in Microsoft Excel, Word and PowerPoint

·      Customer-oriented, self-motivated, committed and able to work under pressure and tight schedule

• Please apply by clicking the button “Apply” for application giving a detailed C.V., including academic qualification, career history, current and expected salary, major achievements, and personal attributes on or before 24 March 2023.
• Applicants not invited for interview within 6 weeks from the closing date may assume their applications unsuccessful.

Information provided will be for recruitment purpose within the CLP Group and only short-listed candidates will be contacted. We comply with all applicable laws and regulations of HKSAR in handling applications. For details of the Personal Information Collection Statement, please visit our website: https://clp.to/engPICS

For further information on our company, please visit our website:
https://www.clpgroup.com/