Manager – Customer Services (2-Year Contract) (Grade: SP3) 經理 - 客戶服務 (二年合約) (本項職位空缺只備英文版本) - 1179 - CLP

General Information

Job Name

Manager – Customer Services (2-Year Contract) (Grade: SP3) 經理 - 客戶服務 (二年合約) (本項職位空缺只備英文版本)

Country / Region

Hong Kong SAR

Location

Sham Shui Po District

Employing Entity

CLP Power Hong Kong Limited

Business Group

Information Technology

Department

IT Business Enablement

Branch

Customer Services

Career Level

Middle

Employee Category

Full-time, Contract

Date

11-05-2023

Description & Requirements

CLP has embarked on a journey to becoming a “Utility of the Future” which is customer-centric, agile and digitally-enabled. The company is launching strategic transformation initiatives across the business in which next generation technologies will play a pivotal role.

We are looking for a passionate IT professional to join the IT Business Enablement within the Information Technology of CLP Power Hong Kong Limited. The successful applicant will be responsible for the following duties.

Reporting to Principal Manager, the appointee will be responsible for the following duties:

Collaborate with business users to setup project goals for Electricity Vehicle (EV) and utility retail initiatives and coming up with project plan to deliver IT solutions to meet the goals.
Serve as the primary liaison with key business user representatives and owns the on time and within budget delivery for assigned initiatives at the required level of quality.
Responsible for planning, overseeing and leading assigned initiatives from ideation through to completion of EV and utility retail initiatives to uplift customer experience and enhance internal operation efficiency.
In collaboration and consultation with Principal Manager, responsible for leading, managing, coordinating, and coaching a team, developing schedule and individual responsibilities, evaluate work processes to improve the team’s effectiveness as well as the quality of services to business.
Drive overall user satisfaction through effective coordination and communication of deliverables.
Conduct risk assessment. Collect, analyse, and summarize information and trends as needed to track and report project performance and schedule adherence.
Ensure adherence to technology architecture and standard

Requirements:

University degree or equivalent in Information Technology, Engineering or related discipline.
At least 8 years' IT experience of which 4 years in a team leading or project management role.
Possessing PMP certification and a Business Analyst certification from HKITPC will be an advantage.
Strong people management skills, solid experience in both agile and waterfall project management, solution design with knowledge of architecture standards.
Extensive experience in managing external vendors, delivering multi-projects in parallel, workload prioritization and management of software-related risk.
Knowledge of Agile Software Development, Prototyping, Rapid Development approach, Microsoft Azure, API development.
Technical and domain knowledge in utility retail, CRM and Electric Vehicle IT solutions with experience in digital transformation, quantitative and user behavior analysis and possess passion for creating digital user experience is advantageous.
Experience with SAP ERP systems is highly preferrable.
Self-initiative, fast learning, creative and innovative with excellent analytical, problem solving, communication and interpersonal skills, as well as possessing good business understanding with intent to add value to the business.
Good presentation / documentation / report writing skill.
Good spoken and written English.
Fluency in Putonghua would be an advantage.
Good track records of meeting project schedules.
Willing to accept short-term overseas assignments as and when required.

Please apply by clicking the button “Apply” for application giving a detailed C.V. including academic qualification, career history, current and expected salary, major achievements and personal attributes on or before 18 May 2023.

Applicants not invited for interview within 6 weeks from the closing date may assume their applications unsuccessful.

Information provided will be for recruitment purpose within the CLP Group and only short-listed candidates will be contacted. We comply with all applicable laws and regulations of HKSAR in handling applications.

For details of the Personal Information Collection Statement, please visit our website: https://clp.to/engPICS

For further information on our company, please visit our website: https://www.clpgroup.com/