Associate Manager - Customer Services (3-Year Contract) - 647 - CLP

General Information

Job Name

Associate Manager - Customer Services (3-Year Contract)

Country / Region

Hong Kong SAR

Employing Entity

CLP Power Hong Kong Limited

Business Group

Information Technology

Country

Hong Kong

Department

IT Business Enablement

Branch

Customer Services

Career Level

Middle

Date

16-12-2022

Description & Requirements

Reporting to Principal Manager, the appointee will be responsible for the following duties:

Manage and lead internal / external resources to perform project implementations, continuous enhancements, and support for 1 or more of the below areas:

Customer service provision, customer relationship management and customer campaigns
Device Management / Smart meter platform / meter data collection
Billing and revenue collection
Customer digital interaction channel management
Coordinate with other units of the Company for the delivery of application solution to meet users’ needs, enhance organization’s efficiency and effectiveness

Architect solutions to meet business requirements, including security, availability, scalability, and recoverability, of the system
Business case development, feasibility study and resources planning for IT initiatives
Drive and lead user requirement gathering, system analysis and design, negotiation with and manage vendors and contractors in the process of system development, maintenance and support to meet the business requirement

Identify and address risks, including adequacy of test plans and outcomes, with residual risk being understood and accepted by management
Produce required documentation in various project stages
Be able to provide or improve the quality project planning, timeline, cost and resources to meet realistic project delivery.

Requirements:

A recognized University degree in Information Technology or a related discipline. Business Analyst/ Project Manager certification from HKITPC or PMP certification would be an advantage
At least 5 years’ experience in developing or supporting large-scale systems. Experience in utility retail applications and hands-on experience in SAP ISU / CRM, large scale smart metering systems is highly preferable and would be a definite advantage.
Experience and hands-on experience in Web .Net / Java and App IOS(Swift) / AOS(Kotlin), large scale website and mobile application systems with sound knowledge in integration, MVC or MVVM is highly preferable and would be a definite advantage.
Innovative with excellent supervisory, interpersonal, vendor management and stakeholder management skill
Good project management skill and track record with knowledge on various project management methodology and IT operation model (e.g. agile, scrum, waterfall, DevOps), able to work under pressure and meet tight project timeline
Experience leading design thinking or digital transformation project is highly preferable
Experience and technical knowhow in API based application integration, IoT systems, customer digital channel (e.g. Customer Website and mobile application, mobile payment, electronic bill, chatbot), digital channels and transformation experience is an advantage
Good presentation, documentation and report writing skill
Good spoken and written English, fluency in Putonghua would be an advantage
Willing to travel and accept short-term overseas assignment as and when required
Candidates with less experience will be considered as Senior Analyst

Please apply by clicking the button “Apply” for application giving a detailed C.V. including current and expected salary, career history, major achievements and personal attributes.

Important: To facilitate our easy tracking, please use a unique file name for all attachments and your email subject in this format: Ref.: CLPP_ITBE_AMCS_Last Name_First Name_Other Names.

Applicants not invited for interview within 6 weeks from the closing date may assume their applications unsuccessful.

Information provided will be for recruitment purpose within the CLP Group and only short-listed candidates will be contacted. We comply with all applicable laws and regulations of HKSAR in handling applications. For details of the Personal Information Collection Statement, please visit our website: http://clp.to/engPICS.

For further information on our company, please visit our website: https://www.clpgroup.com/