Customer Relations Officer (2-Year Contract) 客户關係主任 (兩年合約) (本項職位空缺只備英文版本)

General Information

Job Name

Country / Region

Hong Kong SAR

Employing Entity

CLP Power Hong Kong Limited

Business Group

Customer Success & Experience

Department

Customer Experience

Branch

Customer Services & Support

Career Level

Entry Level

Employee Category

Full-time, Permanent

Date

26-01-2023

Description & Requirements

Applications are now invited to fill the following vacancy in the Customer Experience Department of the Customer Success & Experience (CSE) Business Group. Reporting to Customer Care Manager, the candidate is required to carry out major duties as follows:

Major Duties:

Provide responsive, efficient, caring, and cost-effective services to customers through voice/non-voice channels including Social Media platform (Live chat, Facebook, and Instagram, etc.)
Liaise, cooperate with relevant internal parties, and follow up closely with customers to ensure delivery of quality services and response
Participate in reviewing operating procedures and provide input on maximizing efficiency through work simplification, streamlining and automation of workflow
Handle special administrative and other duties whenever required

Requirements:

A recognized degree / associated degree / high diploma in business or related discipline(s) with at least 2 years’ Customer Services experience; or A minimum of 6 years working experience in customer service for secondary school graduate with 5 subjects passed in HKCEE including English (Syllabus B) and Chinese, or in HKDSE including English and Chinese. Less experience will be considered with lower grade
Experience in call centre operation, using Live Chat, Email enquiry system a definite advantage
Good writing skill and proficient in English/Chinese typing
Proficiency in spoken Cantonese, English and Putonghua
Good stress management, strong passion to uplift service standard
Able to work independently with good interpersonal and presentation skills
Team player and high adaptability to changes
Ability or experience in mastering the on-screen control panel while communicating with customers
Willing to rotate to different business units to broaden job competencies
Perform shift duties when required

Please apply by clicking the button “Apply” for application giving a detailed C.V., including academic qualification, career history, current and expected salary, major achievements, and personal attributes on or before 9 February 2023.

Information provided will be for recruitment purpose within the CLP Group and only short-listed candidates will be contacted. We comply with all applicable laws and regulations of HKSAR in handling applications. For details of the Personal Information Collection Statement, please visit our website: https://clp.to/engPICS

For further information on our company, please visit our website:

https://www.clpgroup.com/

General Information

Description & Requirements

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